FAQs

Getting started is easy! Simply reach out through our website or app, and we’ll guide you through the onboarding process, including your initial consultation and account setup.

Yes, confidentiality is our top priority. Your personal information is securely stored and used solely for creating your training and nutrition plans. We comply with all relevant privacy laws to keep your data safe.

Yes! The app is accessible worldwide, so you can stick to your programme no matter where you are. It also includes travel-friendly workout options for when you’re on the go.

Yes! Fit Purdy Academy offers gift vouchers and transferable programme options, perfect for giving the gift of health and fitness to friends or family.

The app is your central hub for everything fitness and nutrition. It provides access to your personalised training and nutrition plans, progress tracking, and messaging with your trainer. You can also log workouts, track meals, and access exclusive resources—all in one place.

Yes! The Fit Purdy Academy app is completely free for all clients. Once you sign up, you’ll receive access to all features at no additional cost.

The app is available on iOS, Android, and through a web browser on your computer. You’ll receive a unique login once your programme begins, and you can start accessing your plans immediately.

During your consultation, we’ll need details about your fitness goals, medical history, current activity level, dietary habits, and any injuries or limitations. This helps us design a plan that’s perfectly tailored to you.

We use MY PT HUB, a leading app in the fitness industry, offering seamless integration, user-friendly interfaces, and powerful progress-tracking tools. Unlike generic apps, we customise every aspect of your experience to fit your unique goals.

Payments can be made securely through the app or via bank transfer, PayPal, or credit/debit card. You’ll receive detailed instructions during your onboarding process.

Absolutely! The app allows you to monitor your workouts, nutrition, progress photos, and body metrics all in one place. You’ll also have access to reports to celebrate your milestones.

You’ll have direct access to your trainer via the app for messaging and support. Weekly check-ins ensure you stay on track, and adjustments to your plan can be made whenever needed.

If you experience any issues, you can contact our support team directly. We’ll help troubleshoot any problems to ensure you have uninterrupted access to your plans.

Absolutely. Our plans are designed for all experience levels, from complete beginners to seasoned athletes. Every programme is tailored to your starting point and evolves with your progress.

Yes, you can cancel or pause your programme at any time. We understand that life can get busy, and we’re here to accommodate your needs. Simply contact us through the app or email to make arrangements.

Refunds are offered on a case-by-case basis, depending on the circumstances and the time remaining on your programme. Please review our refund policy or contact us directly for assistance.

No, we pride ourselves on transparency. All costs are outlined upfront, and there are no hidden fees or unexpected charges during your programme.